Privacy Policy

1. Introduction

This Privacy Policy describes how Octegen Music ("we," "our," or "us") collects, uses, and protects user data when interacting with our services. This includes interactions through our AI assistant, Octeyon, via phone calls, SMS, and our website.

Some features mentioned in this policy may not yet be active. As services evolve, this policy will be updated accordingly.

For details on SMS communication, refer to our SMS Policy.

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2. Information We Collect

We collect personal data through two primary channels:

Through Our AI Assistant (Phone Calls to (888)-OCTEGEN)

1. When users interact with Octeyon via our toll-free number (888)-OCTEGEN, certain information may be collected for identification and service-related purposes.
2. This includes phone numbers (auto-collected for identification), call logs, and optional details like names or email addresses if provided.
3. Users may receive SMS messages for operational purposes (e.g., confirming details, sharing links) or marketing opt-ins (with explicit consent). For details, see our SMS Policy.

Through Our Website (Forms & Online Services)

1. Users may submit personal data via forms, service bookings, or other interactions on our website.
2. This includes name, email, phone number, service interest, and marketing preferences.
3. Users may opt into email and/or SMS updates through website forms.

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3. How We Use Your Information

We use the information collected for:

1. Providing and improving services (e.g., answering inquiries, processing bookings, enhancing AI responses).
2. Communicating with users for operational purposes such as sending confirmations, support messages, and requested information.
3. Sending marketing communications (only if the user has explicitly opted in).
4. Legal compliance, security, and fraud prevention.

For more details on SMS and marketing communications, refer to our SMS Policy.

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4. Data Retention & Security

1. Call Logs & Metadata: Retained as necessary for service operations.
2. Call Recordings: Retained for training and quality improvement.
3. Marketing Opt-In Data: Stored until the user opts out.
4. General Call Data (Names, Emails, Preferences): Stored for AI improvement unless a deletion request is received.

Users can request data deletion by visiting our Contact page.

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5. Data Sharing & Third Parties

1. We do not sell or share user data with advertisers.
2. Data may be shared with third-party service providers for operational purposes.
3. Data may be disclosed if required by law enforcement or fraud prevention measures.

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6. Cookies & Tracking

1. Our website uses cookies for essential functionality and analytics.
2. Users can manage cookie preferences via the cookie banner on our website.
3. Cookie settings may be adjusted via future website settings (planned feature).
4. Users can request cookie deletion by visiting our Contact page.

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7. Age Restrictions & Children's Privacy

1. Our services are not intended for users under 13 (COPPA compliant).
2. Users must be 13 or older to use our services.
3. If under 18, parental consent is required.
4. Parents can request data deletion for minors by visiting our Contact page.

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8. Changes to This Policy

1. This policy may be updated at any time to reflect service changes.
2. Users are encouraged to review this page periodically for updates.
3. Any changes to this policy will be found on this page.

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9. Contact Information

For questions or concerns about this policy, visit our Contact page.
For any inquiries, please visit our Contact page.