1. Introduction
These Terms & Conditions govern your use of the Octegen Music website and services, including interactions with our AI team member, Octeyon. By accessing our site and services, you agree to abide by the following terms.
For a detailed overview of our services, please visit our Services.
2. Use of Services
By using our services, you agree to abide by our guidelines and restrictions. Failure to comply may result in termination of access. For a complete list of our services, please refer to our Services.
3. Octeyon AI Assistant Usage
Octeyon is an AI-powered assistant that provides general information about our services and assists with inquiries. It does not provide professional advice or guarantee complete accuracy in responses. Users should verify any critical information with a human representative before taking action. Octegen Music is not responsible for any decisions made based on AI-generated responses.
4. Usage Restrictions
- Non-Commercial Use: Content from our site is for personal, non-commercial purposes only. Any commercial use without prior written permission is prohibited.
- Demonstrative Materials: Work samples (e.g., service demonstrations) provided by Octegen Music are for illustrative purposes only and cannot be copied, modified, or used without explicit permission.
- Copyrighted Music: All music released by Octegen Music is the intellectual property of Octegen Music and its artists. Unauthorized use, modification, or distribution is a violation of copyright law.
5. Discount Codes & Promotions
- First-Time Customer Discounts: Discount codes are available only for first-time customers who sign up for our marketing communications.
- One-Time Use: Each customer is eligible for a discount code only once. The same user cannot claim multiple codes.
- Non-Transferable & No Cash Value: Discount codes cannot be transferred, exchanged for cash, or combined with other promotions.
- Misuse & Fraud Prevention: Any attempt to misuse discount codes, including creating multiple accounts to obtain multiple discounts, will result in disqualification from future promotions.
6. Refund & Customer Satisfaction Policy
- No Refunds Once Work Has Begun: Due to the nature of our services, all sales are final once work has commenced. Refunds are only available under limited circumstances, such as failure to deliver the service as agreed upon.
- Refund Limitations: Refunds are only considered if no substantial work has been delivered. Once a project milestone is completed or delivered, refunds will not be granted. Any refunded work may not be used, modified, or redistributed.
- Abuse of Policy: Fraudulent refund claims, disputes of legitimate charges, or misuse of our refund policy will result in immediate termination of service access and potential legal action.
7. Equity and Respect Policy
Octegen Music values equity, inclusivity, and professionalism. Discrimination, harassment, or disrespectful behavior toward our team or users is strictly prohibited and will result in a ban.
8. Liability Disclaimer
Octegen Music provides services “as is” without warranties, express or implied. While we strive for accuracy and reliability, we are not liable for:
- Service Interruptions: Temporary or permanent outages, including site errors.
- No Warranties: While we aim for accuracy and reliability, we do not guarantee uninterrupted availability of our services.
- Third-Party Dependencies: We are not responsible for failures caused by third-party providers used in delivering our services.
We guarantee reliability within our control but are not liable for disruptions beyond our direct management.
9. Mediation Requirement for Legal Disputes
Before initiating legal proceedings, you agree to engage in mediation with a third-party mediator agreed upon by both parties. If mediation fails, legal proceedings may proceed.
10. Age Restrictions
Our services are available only to individuals 18 years and older, unless otherwise stated. Users who bypass these restrictions do so at their own risk, and Octegen Music will not be held liable for any resulting issues. For details on data handling, refer to our Privacy Policy.
11. Data Responsibility
For information on how we handle user data, please refer to our Privacy Policy.
12. Changes to These Terms
Octegen Music reserves the right to modify or update these Terms & Conditions at any time. Any changes to these terms will be found on this page. Continued use of our services constitutes acceptance of the updated terms.
13. Contact Information
For any questions or concerns, please visit our Contact Page.
