At Octegen Music, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information, ensuring full transparency about our practices. It also details your rights regarding the information we hold and how you can manage your preferences for SMS, email, and other communications.
1. Information We Collect
We may collect the following types of information:
• Contact Information: Name, phone number, and email address.
• Communication Data: Interactions through text messages, emails, and calls, including opt-in and opt-out preferences.
• Call Data: Call recordings (if applicable) for operational purposes.
• Website Data: Information provided via forms, such as when signing up for updates or submitting inquiries.
2. How We Use Your Information
Your information is used to:
• Provide services and manage communications through SMS, email, and calls.
• Log and manage opt-in and opt-out preferences for compliance.
• Improve our services and your overall experience.
• Provide personalized support during interactions with Octeyon.
3. SMS Communications
Operational SMS
• Purpose:
Includes updates such as appointment confirmations, rescheduling, cancellations, reminders, or account-related details. These messages ensure timely and efficient communication.
• Opt-In: Verbal consent during a call with Octeyon.
• Opt-Out: Reply STOPAI to stop receiving operational messages.
Marketing SMS
• Purpose:
Includes promotional updates about new music, services, and exclusive offers.
• Opt-In:
1. Via Webform: Check the “SMS” box, submit the form, and confirm by replying “YES” to a confirmation text.
2. During a Call: Octeyon sends a one-time SMS prompt after verbal consent, requiring users to reply “YES” via text to confirm.
• Opt-Out: Reply STOPMKT to stop receiving marketing messages.
For detailed instructions on managing SMS and email communications, including opt-in and opt-out processes, please refer to our Comprehensive Communications Guide PDF.
4. Email Communications
Purpose
Email communications include promotional updates, service releases, and exclusive offers.
Opt-In
1. Via Webform: Enter your email, check the “Email” box, and submit the form.
2. During a Call: Provide verbal consent to Octeyon.
Opt-Out
Click the “unsubscribe” link included in any email to stop receiving promotional emails.
For detailed instructions on managing SMS and email communications, including opt-in and opt-out processes, please refer to our Comprehensive Communications Guide PDF.
5. Account Status Calls
Octeyon may contact you to provide updates about your account status. These updates include:
• Appointment confirmations, rescheduling, or cancellations.
• Changes or updates to your account details.
• Follow-ups on inquiries or service requests.
We will always obtain your explicit consent before making such calls. You can opt out of these calls at any time by informing Octeyon.
6. How We Protect Your Data
We take your privacy seriously and implement industry-standard measures to safeguard your information, including:
• Secure storage systems.
• Restricted data access by authorized personnel only.
• Regular audits to ensure compliance with privacy laws.
We never sell or trade your data for marketing purposes.
7. Your Rights
You have the right to:
• Access, correct, or delete your personal information upon request.
8. Changes to This Policy
This policy may be updated periodically to reflect changes in our services or legal requirements. Updates will be posted on this page, and users are encouraged to review it regularly to stay informed about how their data is used.